These Terms of Service ("Terms") govern the use of MENU-PAAN, a multilingual restaurant-menu translation service for diners ("the Service"), provided by PAAN Co., Ltd. ("we", "us", or "our"). By using the Service, the user ("you") is deemed to have agreed to these Terms. This English edition serves users in all supported languages other than Japanese; a Japanese edition is also available and prevails in case of conflict only to the extent permitted by applicable mandatory law.
1. These Terms apply to the conditions of the Service and to the relationship between you and us.
2. Separate rules we set out within the Service (plan details, the Privacy Policy, statutory commercial disclosures, etc.) form part of these Terms. Where they differ, the separate rules prevail unless otherwise stated.
1. "Translation unit (meal)" is the unit of billing and use; one unit covers up to five menu images analysed/translated by AI in a single operation.
2. "Pro translation" analyses menu images with AI and provides detailed results (dish names, prices, descriptions, reference information), and consumes translation units.
3. "Lite translation" is a simple feature translating/supplementing dish names you enter, provided within the scope we determine.
4. "Period plan" is a prepaid plan allowing Pro translation within a set number of units, and Lite translation within the scope we determine, for a set period after purchase.
5. "Top-up pack" is a prepaid option granting a set number of translation units at purchase; units granted by a top-up pack do not expire.
6. "Free plan" is the free allowance of translation units and Lite translation we provide to registered users.
7. "Partner restaurant" is a restaurant publishing menus using our restaurant-facing services (RESTO-PAAN, etc.); "menu import" is the feature of displaying/saving such a published menu in your language by scanning the store code or QR code. Menu import does not consume translation units.
8. "Our related services" are services we operate other than the Service (including RESTO-PAAN and FOOD-PAAN (in development)).
1. Registration is completed when an applicant agrees to these Terms, applies in the manner we specify, and we approve. You may register by email or external authentication (Apple ID / Google).
2. You must keep your registration information accurate and current. We may decline registration for false applications or where we otherwise reasonably deem it inappropriate.
3. The Service is for users aged 13 and over. Persons under 13 may not use the Service.
1. You are responsible for managing your user ID and password and must not transfer, lend or share them.
2. Where login matches the registered ID and password, we treat it as use by you. We are not liable for unauthorised third-party use except in cases of our wilful misconduct or gross negligence.
1. The Service offers a free plan for registered users, plus paid period plans and top-up packs. The specific prices (tax included), translation units granted, validity periods and other conditions of each plan are as shown on the pricing pages and purchase screens within the Service.
2. Purchases on the web are paid in advance at the time of purchase via card payment through our payment processor (Stripe, Inc., etc.). Purchases within the iOS app are made via Apple's in-app purchase, using the payment method linked to your Apple ID.
3. All plans are one-time purchases; we do not use auto-renewing subscriptions.
4. A period plan cannot be purchased again while another period plan is active. Use a top-up pack for additional units.
5. Even where Lite translation is offered as "unlimited", we may set a daily usage cap to ensure stable operation. Ordinary use is not expected to reach the cap.
1. A translation unit is deemed consumed when you upload menu images (up to five per unit) and we begin AI analysis. Uploading multiple images in one operation still consumes one unit.
2. Translation units granted by a period plan are valid for the period shown on the pricing/purchase screens, starting at purchase. Expired units, including unused ones, lapse and are not carried over or refunded. Units granted by a top-up pack do not expire.
3. Units are consumed from the period-plan allowance first, then from top-up packs. Units are not refundable on the ground of dissatisfaction with translation quality or results.
1. Because the Service is digital content provided to you individually with AI analysis capacity reserved from immediately after purchase, translation units and period plans are, as a rule, non-refundable. The Service is a distance sale; the statutory cooling-off right does not apply to distance sales under Japanese law.
2. Notwithstanding the above, we may, after our verification, refund all or part of the amount for unused translation units where: a serious service failure attributable to us prevents continued provision; a system defect meant purchased units were not correctly granted; an obvious double or erroneous charge occurred; or a refund is required by law.
3. The following are not eligible for refund: matters of your own convenience (mistaken or unwanted purchase); subjective dissatisfaction with translation quality or results (the Service is automated AI translation; the disclaimers in Article 12 apply); lapse of unused units on expiry of a period plan, and circumstances arising from the no-overlap rule for period plans; and units lost through suspension/termination (Article 15) or withdrawal (Article 16).
4. Refunds for purchases made via Apple in-app purchase follow Apple's policies and procedures (refund requests to Apple); we have no authority to refund such purchases directly. For payments via web and other channels (Stripe, etc.) we handle refunds through our contact point.
5. Where a refund is made, its amount, method and timing follow the payment instrument and processor's procedures; processor fees may apply.
6. For refund requests and questions under this Article, contact our contact point. We verify identity, check the facts, and respond within a reasonable period.
7. Nothing in this Article limits rights granted to you as a consumer that cannot be excluded by contract under applicable consumer-protection law.
The Service provides menu-image capture (photo/upload), OCR, automatic multilingual translation, display of reference information/images, ordering and payment support, partner-menu import, and sharing of translation results (a feature that lets a third party view a translation result through a share link you issue). We may change, add to or discontinue the Service (including price, units granted and validity) with prior notice. For a price increase we give reasonable advance notice and an opportunity to withdraw before it takes effect.
1. (Content you upload) Intellectual property and other rights in content you upload or enter (menu images, settings, etc.; "User Content") remain with you or the rightful owner. A restaurant's menu (its wording, photographs, design and layout) may be the copyrighted work, or otherwise subject to the rights, of the restaurant or another third party. You upload menu images solely for the private purpose of obtaining and viewing a translation for yourself, and you are responsible for ensuring that such uploading and use is lawful (e.g., within the scope of private use). We merely provide the technical means to perform translation on your instruction.
2. (AI-generated output) Translation results, descriptions, reference information and other output generated by the Service ("Output") are provided for your personal use. To the extent any copyright or other rights subsist in the Output, those rights belong to us (parts of the Output that are generated automatically by AI without human creative contribution may not qualify as a copyrighted work); we grant you a non-exclusive, non-transferable licence to use the Output for personal, non-commercial purposes. You may not reproduce, repost, redistribute or resell the Output for commercial purposes beyond the Service's intended use (Article 9). Factual information such as dish names, and third-party rights in the original menu, are not affected by this paragraph.
3. (Licence to us) You grant us a royalty-free licence to use User Content and Output (including derived data such as auto-generated keywords) as necessary to provide, maintain, improve and develop the Service and our related services (RESTO-PAAN, FOOD-PAAN, etc.), including reproduction, translation, modification, statistical use and integrated use across services.
4. You warrant that your content does not infringe third-party rights, or that you hold the rights/permissions necessary for the upload and use, or that it is based on private use or another lawful basis. Details of such use are set out in the Privacy Policy.
IP rights in the Service and its software, design and trademarks belong to us or the rightful owner. These Terms do not transfer those rights or grant use beyond the scope licensed.
1. The translation feature provides automatic AI analysis/translation; we do not warrant the accuracy, completeness, suitability or usefulness of results. You are responsible for finally checking results and correcting them as needed.
2. The cautions the Service displays about ingredients you have registered as ones you would rather avoid, and translations of dish names, ingredients, preparation and prices, provide reference information only. The Service does not provide any food-allergy detection or warning function, and it does not guarantee medical judgement or the avoidance of food allergies. For information where error could have serious consequences, always check against the original and ask restaurant staff directly. If you have a food allergy, always confirm directly with restaurant staff.
3. Disclaimer for allergy incidents: We accept no liability whatsoever for any allergic reaction, harm to health, after-effects, death or other loss or damage arising out of or in connection with any cautions about ingredients you have chosen to avoid, translations or other content displayed by the Service — including any error, insufficiency or omission in them, and including cases where no display or warning was made at all. The final judgement on allergies and on whether to eat a dish is your own responsibility and must be confirmed directly with restaurant staff before eating, except to the extent such liability cannot be excluded under applicable law.
4. "Reference images" are illustrative results from web search and do not represent the dish actually served at the restaurant.
5. We are not liable for loss arising from mistranslation, inappropriate expression, omission or unsuitable reference images, except in cases of our wilful misconduct or gross negligence.
Menu content (dish names, prices, descriptions, images, translations) shown via menu import is created and published by the partner restaurant, which is responsible for its accuracy and currency. We merely display what the partner publishes and do not warrant it. The "analyse my preferences and dislikes" feature for imported menus adds reference information based on your voluntary action only; it does not guarantee complete detection of the ingredients you wish to avoid, and it is not intended to detect food allergies. Use of that analysis feature may consume translation units as indicated within the Service (the first analysis of each menu is free).
We may change, suspend or terminate all or part of the Service without prior notice due to maintenance, force majeure, line/equipment failures, failures of external API providers (Anthropic, Google, OpenAI, Mistral, Stripe, Supabase, Apple, etc.) or other operational reasons. We are not liable for resulting loss except in cases of our wilful misconduct or gross negligence.
If you breach these Terms or where we otherwise reasonably deem it necessary, we may, without prior notice, suspend use or terminate your account. We are not liable for resulting loss (including loss of unused translation units and period-plan validity).
You may withdraw at any time via the in-app procedure or our contact point. Unused translation units and period plans lapse upon withdrawal and are non-refundable. Handling of data after withdrawal follows the Privacy Policy.
1. We do not warrant that the Service is free of defects (in safety, reliability, accuracy, completeness, fitness for a particular purpose, security, errors, bugs or infringement).
2. We are not liable for loss arising in connection with the Service except in cases of our wilful misconduct or gross negligence. Where our liability cannot be excluded under consumer-protection or other law, we are liable to the extent required by that law.
3. Even where we are liable under the preceding paragraph, to the extent permitted by law our liability is limited to the total amount you paid us for the use of the Service that caused the loss, and to ordinary, direct damages.
You shall indemnify, defend and hold us harmless from and against any claims, damages, losses, liabilities and expenses (including reasonable attorneys' fees) incurred by us or asserted by third parties, arising out of or in connection with (i) your use of the Service, (ii) your User Content, (iii) your breach of these Terms or applicable law, or (iv) your infringement of a third party's rights — except to the extent caused by our wilful misconduct or gross negligence, or where such indemnification cannot be required under applicable law.
If you are a rights holder who believes that content displayed or stored on the Service (imported partner-restaurant menus, User Content, Output, etc.) infringes your copyright or other rights, you may notify our contact point with (i) your identity and contact details, (ii) identification of the content, (iii) the basis for your belief of infringement, and (iv) a statement that the notice is accurate. Where we consider it appropriate, we may remove or disable the content or take other measures. This includes notices under the U.S. Digital Millennium Copyright Act (DMCA); the designated recipient for such notices is the contact point above.
You may not assign, transfer or pledge your status or your rights and obligations under these Terms to any third party without our prior written consent. We may, in connection with a transfer of the business relating to the Service, transfer our status, rights and obligations under these Terms and your registration and other information to the transferee, and you consent to this in advance.
You represent and warrant that you are not, and will not become, an organised-crime group or other anti-social force, and have no relationship with such forces.
Personal data and user information are handled under our Privacy Policy. You agree in advance that we may use information obtained from you in our related services (RESTO-PAAN, FOOD-PAAN, etc.) within the purposes set out in that Policy.
We may amend these Terms where we deem it necessary, in accordance with applicable law. The amended Terms take effect when displayed within the Service or on this page; for material changes we give reasonable advance notice. Continuing to use the Service after amendment constitutes agreement to the amended Terms.
If any provision or part of these Terms is held invalid or unenforceable, the remaining provisions remain fully effective.
1. These Terms are governed by the laws of Japan, and the Tokyo District Court shall have exclusive jurisdiction of the first instance over any dispute relating to the Service or these Terms.
2. Nothing in this Article deprives you, as a consumer, of the protection of mandatory provisions of the law of your country of habitual residence that cannot be derogated from by agreement.
For questions about these Terms, contact our contact point.